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Shipping
Exchanges, Returns & Refunds
Is there a minimum amount required to place an order?
No.
Do you ship abroad?
Yes.
How much does shipping cost in Italy?
Shipping in Italy is €12.20 for orders up to €99.99. For orders over €100.00 shipping is free.
How much does it cost to ship abroad?
The cost of shipping varies depending on the country of destination. In general, the cost varies from €24.00 to €80.00.
Is there a way to take advantage of free shipping?
Yes, only in Italy for amounts over €100.00.
Does the shipping cost vary depending on the contents of the order?
No, only based on the amount spent.
What are the delivery times in Italy?
If the product is available, 2-3 working days. If it is not available, the timing may vary. For more details please contact our customer service.
What are the delivery times abroad?
Each country has different delivery times. For more information contact customer service.
Is it possible to decide the time of delivery?
No.
How do I track my order?
As soon as the package is delivered to the courier, he will communicate the tracking number.
I have placed multiple orders. Can you ship in one shipment?
Yes, only if the orders are close and have not already been shipped.
If the goods arrive broken and/or damaged, how should I proceed?
In case of damaged goods you can contact customer service by writing an e-mail to info@ceramichedesimone.com.
Can I cancel an order?
Yes, if the order has not already been shipped, by contacting customer service.
Can I change my order?
Yes, if the order has not already been shipped, by contacting customer service.
What are the costs of switching?
If the two products have the same price there is no cost. Otherwise you will have to pay the difference.
Is it possible to make a return?
Yes, within 14 days of receiving the goods.
What are the return costs?
Only the cost of shipping for the return of the goods.
How can I change a confirmed order?
Contacting customer service.
How to return an item?
You must pack the package exactly as it was received and proceed to ship it. Next, you will need to provide the tracking number.
Payments
Technical Support
Payment Methods
Credit card, PayPal and bank transfer.
Is it possible to pay cash on delivery?
No.
Is it possible to pay by bank transfer?
Yes.
Is it possible to buy in installments?
Currently no.
Is it possible to request an invoice on purchased products?
Yes.
How do I register?
Clicking on "sign in" at the top right of any page, or during the completion of the order by filling out the form.
I forgot my password/user name, what can I do?
You can perform password recovery during login or purchase.
Payment problems
In case of payment problems, check the availability of your credit card. Then contact customer service.
How can I stay informed about your events and promotions?
To stay up to date on current news and promotions you can subscribe to our newsletter service.
Can I unsubscribe from the email marketing list?
Yes of course, anytime. Just click in the footer of the newsletters.
Do you offer technical support?
Yes, through our email address.
Do you offer chat support?
Currently no.
Products
Can products be customized?
On some products it is possible to apply customizations.
How should the products be handled?
Since these are ceramic products, it is recommended to handle them with care.
Can dishes, glasses and cooking utensils be washed in the dishwasher?
Yes.
Can I use the dishes in the microwave?
Yes.
Can I apply for Gift Vouchers or Gift Cards?
Yes.
How can I use the Gift Voucher?
You must enter the coupon code in the appropriate slot during checkout.