Shipping
Exchanges, Returns & Refunds
No.
Yes.
Shipping in Italy is €12.20 for orders up to €99.99. For orders over €100.00 shipping is free.
The cost of shipping varies depending on the country of destination. In general, the cost varies from €24.00 to €80.00.
Yes, only in Italy for amounts over €100.00.
No, only based on the amount spent.
If the product is available, 2-3 working days. If it is not available, the timing may vary. For more details please contact our customer service.
Each country has different delivery times. For more information contact customer service.
No.
As soon as the package is delivered to the courier, he will communicate the tracking number.
Yes, only if the orders are close and have not already been shipped.
In case of damaged goods you can contact customer service by writing an e-mail to info@ceramichedesimone.com.
Yes, if the order has not already been shipped, by contacting customer service.
Yes, if the order has not already been shipped, by contacting customer service.
If the two products have the same price there is no cost. Otherwise you will have to pay the difference.
Yes, within 14 days of receiving the goods.
Only the cost of shipping for the return of the goods.
Contacting customer service.
You must pack the package exactly as it was received and proceed to ship it. Next, you will need to provide the tracking number.
Payments
Technical Support
Credit card, PayPal and bank transfer.
No.
Yes.
Currently no.
Yes.
Clicking on "sign in" at the top right of any page, or during the completion of the order by filling out the form.
You can perform password recovery during login or purchase.
In case of payment problems, check the availability of your credit card. Then contact customer service.
To stay up to date on current news and promotions you can subscribe to our newsletter service.
Yes of course, anytime. Just click in the footer of the newsletters.
Yes, through our email address.
Currently no.
Products
On some products it is possible to apply customizations.
Since these are ceramic products, it is recommended to handle them with care.
Yes.
Yes.
Yes.
You must enter the coupon code in the appropriate slot during checkout.